Contact Us
At Spin Casino Alberta, we are committed to providing our players with an unparalleled level of service and support. Our dedicated customer service professionals are available around the clock to assist you with any inquiries regarding your account, our games, or our legal policies. We pride ourselves on resolving your concerns swiftly and securely.
- Email Support: [email protected] (Expected response time: within 12 hours)
- Telephone: 1-800-555-SPIN (Toll-Free within Canada)
- Live Chat: Available 24/7 via your player dashboard for immediate assistance.
Corporate Address: Spin Casino Alberta Management, Suite 400, 100 Casino Drive, Calgary, AB, Canada. (Please note: This address is for corporate correspondence only. No walk-in support is available.)
About Us
Rooted in the heart of the Canadian West, Spin Casino Alberta was founded in 2018 by a collective of seasoned gaming industry veterans who shared a singular vision: to create a premium, safe, and exhilarating online casino experience tailored specifically for Albertans and the broader Canadian market. Drawing inspiration from the vibrant energy of Alberta's thriving entertainment sector, we built a digital destination that mirrors the thrill of a world-class physical casino, delivered straight to your screen.
Our Mission: We are driven by a mandate to deliver elite player entertainment without compromise. Our Casino is dedicated to curating an expansive portfolio of top-tier games while fostering an environment where player satisfaction and safety remain our ultimate priority.
Commitment to Fair Play and Security: Trust is the cornerstone of our operation. Spin Casino Alberta utilizes independently audited Random Number Generators (RNG) to guarantee that every spin, shuffle, and deal is entirely impartial. Furthermore, our platform is fortified by state-of-the-art 256-bit SSL encryption, ensuring that your personal data and financial transactions are shielded by the highest standards of cybersecurity available in the industry.
Responsible Gambling
We view gambling as a form of entertainment, not a reliable way to make money. We are fiercely committed to promoting responsible gambling behaviours and ensuring that our players remain in complete control of their gaming experience. We understand that gambling can become problematic for some, and we approach this reality with strict, empathetic intervention and comprehensive support tools.
Empowering You With Control
To help you play within your means, Our Casino provides robust account management tools:
- Deposit Limits: Set daily, weekly, or monthly caps on the amount you can deposit into your account.
- Session Reminders: Activate reality checks to monitor the time you spend logged in.
- Loss Limits: Restrict the maximum amount of money you can lose over a specified period.
- Self-Exclusion: If you need a definitive break, our self-exclusion tool will lock your account and block all marketing communications for a duration ranging from 6 months to 5 years, or permanently.
Finding Help
If you feel that your gaming behaviour is negatively impacting your life, we strongly urge you to seek professional assistance immediately. You are not alone. Please reach out to the following trusted organizations:
- Alberta Health Services Addiction Helpline: 1-866-332-2322 (Available 24/7 in Alberta)
- GameSense: Access local resources and educational tools tailored for Canadian players.
- Responsible Gambling Council (RGC): Providing independent advice and support across Canada.
- BeGambleAware: Global confidential support for gambling addiction.
Privacy Policy
Effective Date: January 1, 2024
We respect your privacy and are committed to protecting your personal data in strict compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy legislation.
1. Information Collection
We collect personally identifiable information (PII) during account registration, including but not limited to your full name, date of birth, residential address in Canada, email address, and payment credentials. We also automatically collect non-personally identifiable information via cookies and tracking technologies to optimize site functionality.
2. Use of Information
Your data is strictly utilized to: process financial transactions, verify your identity and age, prevent fraudulent activities, comply with Anti-Money Laundering (AML) directives, and provide personalized customer support.
3. Data Disclosure and Sharing
We do not sell, rent, or lease your personal information to third parties. Data may only be shared with verified third-party payment processors, identity verification agencies, and legal authorities when mandated by Canadian law or court order.
4. Data Retention and Security
All data is housed on secure servers protected by advanced firewall technology. We retain your personal information only for as long as necessary to fulfill our legal and regulatory obligations, after which it is securely eradicated.
Terms and Conditions
Last Updated: October 15, 2023
Please read these Terms and Conditions carefully. By registering an account and utilizing the services provided by Spin Casino Alberta, you enter into a legally binding agreement with us and accept all terms stated herein.
1. Eligibility
To register and play, you must be of legal gambling age in your jurisdiction of residence (18 years of age or older in the province of Alberta). We reserve the right to request photographic identification and proof of address at any time to verify compliance.
2. Account Registration and Security
You are permitted to open only one (1) account per person, household, IP address, and device. You are solely responsible for maintaining the confidentiality of your login credentials. Spin Casino Alberta accepts no liability for unauthorized access resulting from your failure to secure your account details.
3. Deposits, Withdrawals, and Wagering
All funds deposited must be of lawful origin. We reserve the right to apply wagering requirements to bonus funds before they can be converted to withdrawable cash. Standard playthrough requirements are meticulously outlined in our specific Promotional Terms. Withdrawal requests are subject to mandatory Know Your Customer (KYC) verification procedures.
4. Prohibited Activities
Collusion, the use of automated betting software (bots), card counting, or exploiting software bugs is strictly forbidden. Any detection of fraudulent behaviour will result in immediate account termination and forfeiture of all funds.
5. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Alberta.